Q: Where is my order?
A: You can check the status of your order with your email address or order number - just click here to get started
Q: How long will it take to get it?
A: In most cases our default shipment is United States Priority Mail and will arrive within 3-5 days to most US locations. UPS Ground shipments can take slightly longer, but are also usually delivered within 5 days from our Kansas City location. The two maps below show the estimated transit times for UPS and USPS:
Q: My package is lost / stuck!
If the tracking information shows that your package is 'stuck' in delivery, don't despair. During the holidays the carriers are overloaded and packages occasionally get temporarily misplaced. If your order looks like it is stuck, the best bet is to contact UPS or the Postal Service and reference your tracking number, as they will be the best equipped to help you locate and expedite your shipment. Unfortunately, once we hand the package off to the Postal Service or UPS, we have no control over it, and your best bet is to contact them directly.
Q: Can I exchange my item?
A: In short, yes! As long as your item is in new and unused condition we'll be happy to exchange it for a different size or a different item. If it has been worn for practice or competition we won't be able to accept it unless there is a problem or defect with the item. You wouldn't want to wear someone else's stinky shoes, and they don't want to wear yours!
Q: Can I keep the free t-shirt?
A: If your order included a free t-shirt and you need to make an exchange, please keep the free t-shirt that we sent with your order, no need to return it to us.
Q: How do I make an exchange?
A: We strive to make returns and exchanges as easy as possible. You can download a printable return form by clicking here - it has all the instructions you'll need to get started. If you don't have access to a printer, you can start your return by answering a few questions on this page. If you have any questions, don't hesitate to give us a call at 816-471-2499
Q: How long does an exchange take? Can I get it faster?
A: In general, the return and exchange process will take about 3 days to allow for shipping and processing time. If you need it faster, we suggest a "Quick Exchange." Just go online and order the replacement item and we'll ship it out right away. Then you can ship back the original item and we'll refund your purchase price once it has been received.
Q: Where is my exchange?
We process all exchanges in the order they are received. Once it gets to us, we'll review the shipment and send out the replacement (if appropriate) or issue a refund as soon as possible. Please allow 2-3 business days to complete this process.
Q: Do you ship internationally? How much does shipping cost?
A: Unfortunately we are only able to ship to US Destinations and US Military addresses (APO, FPO, etc.) . To confirm we can ship to your location and get an estimate of the cost, just add the items to your shopping cart and use the Estimate Shipping and Tax feature. You can enter in your address, and you'll get a real-time estimate of the shipping cost to you. Please note that the cost shown is for delivery only - if there are additional tarrifs, taxes, or import duties imposed by your location those are not included in the shipping cost and are not covered by Blue Chip.
Q: When will I get my tracking information? Where is my package!?
Our system will send an email when your package has been picked up by the carrier (UPS or USPS). We process shipments as quickly as we can, processing time increases a little bit with high order volumes around the holidays. We do our best to ship all packages on the day they were ordered, but in some cases it may take 2-3 days to get your shipment out. When it ships, you'll get a tracking link that lets you follow the progress of your shipment and provides an estimated delivery date.
Q: My packing slip says "Drop Ship" - what does that mean?
A: In some cases if we're temporarily out of stock of an item we will Drop Ship it from the manufacturer. We'll ship what we have in our warehouse, and a request for the items we don't have is sent to the vendor (e.g. Cliff Keen) along with your shipping address. The vendor will process those orders and ship them out to you separately from any items sent from Blue Chip.
Q: Where do you ship from?
Our headquarters is in beautiful North Kansas City, Missouri. The central location means the fastest shipping time to all parts of the country.
Q: If I order a wrestling t-shirt lot, can I split up the sizes?
A: Yes, as long as we have those sizes available. You would need to add a note to your order or call/email us.
Q: Can you create custom wrestling singlets for my team?
A: Definitely. We will work with you and our artists to create a unique design specifically for your wrestling team and can incorporate your colors, mascot, etc. This in one of our specialties. Click here to view our extensive design gallery and learn more.
Q: What color shirts do I get with the wrestling t-shirt lots?
A: We will do the best we can to get you a good variety of available colors.
Q: Do you accept Purchase Orders?
A: Yes, Purchase Orders can by sent by fax to 816-222-0588 or by mail to 330 East 14th Avenue, North Kansas City, MO 64116. Please call us if you need more information at 877-602-BLUE (2583).